COPC is committed to an environment in which all patients are treated with dignity, compassion, and respect. COPC prohibits discrimination against, or harassment of, any patient on the basis of race, color, ancestry or national origin, age, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, limited English proficiency, genetic information, or any other legally protected status. In addition, COPC prohibits retaliation for good faith complaints of discrimination.
Free aids and services to patients with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters.
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Free language services to patients whose primary language is not English, such as:
- Qualified interpreters.
- Information written in other languages.
If you believe that COPC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age disability, sex, religion, military status, or ancestry, you can file a grievance by mail or phone at:
Central Ohio Primary Care
ATTN: Compliance Office
655 Africa Road
Westerville, Ohio 43082
Or you can also file an electronic grievance with the U.S. Department of Health and Human Services, Office for Civil Rights, through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019 , 800-537-7697 (TDD)