Meet Our Providers
Download printable patient forms before your next visit to save time.View Forms
Discover how to have a virtual appointment with your COPC provider.View Details
Billing and Insurance
See the insurances we accept. Providers will vary, check their profile for details.View Insurances
View statements and securely pay your medical bills online.Pay Bill
View medical records, lab results, and more on the Patient Portal.Visit the Portal
Get in touch with us for information and assistance.Get Assistance
About Northwest Family Physicians
Prescription Policies and Information
Prescriptions and refills will be handled at scheduled office visits and enough medicine will be prescribed to last at least until the patient’s next appointment. Since we expect to fill prescriptions at the office visit, running out may be a signal that it is time to call our office to schedule an appointment. We request patients be seen annually for routine medication refills. If your prescription insurance plan requires a prior authorization for a medication, you will be responsible for obtaining a Prior Authorization Form from your insurance company for your physician to complete. While our office staff and physicians do their best to help patients obtain their maximum prescription benefits, insurance plans, including drug coverage plans, are a contract between the patient and the patient's insurance company.
If you need to change pharmacies or change your prescription to mail order, the law in the State of Ohio permits non-expired prescriptions to be transferred to the new pharmacy without charge or interruption. In the case of most mail order pharmacies, they disregard this provision and require prescriptions to be re-written. In the event that this is preferred by the patient BEFORE their next routine visit, the patient has a couple of choices: 1) make an appointment to see the doctor for repeat refills, 2) wait for their next regular visit to change pharmacies, or 3) pay a fee for the patient's physician to review their medical records and re-write the prescription - which will then need to be picked up at the office. Lost prescriptions for controlled medications (such as pain medications, sleeping aides, etc.) will not be replaced.
We discourage the practice of calling in prescriptions as it does not allow the patient or the doctor to re-evaluate the appropriateness of the prescription, and follow the condition for which the medication has been prescribed. We do not accept calls from pharmacies to refill medications. When pharmacies call us, we request contact directly with the patient.
Arrival Time, Cancellation, No Show Policy:
Arrivals more than 15 minutes past your appointment time will be considered a No Show and will need to be rescheduled. Same day appointments cancelled less than two hours in advance, and all other appointments with less than 24-hours’ notice, or a failure to attend an appointment will result in a $35 charge. Reminder calls or texts are a courtesy, not a guarantee. Failure to receive a reminder call or text does not remove the $35 charge.
More than three last-minute cancellations or no-show appointments may result in termination of our medical relationship.
Watch Our Video to Learn More
Central Ohio Primary Care
Find out what makes us The Best for Primary Care
Northwest Family Physicians
3578 Fishinger Blvd., Hilliard, OH
Monday 8:00 am - 4:30 pm
Tuesday 8:00 am - 4:30 pm
Wednesday 8:00 am - 4:30 pm
Thursday 8:00 am - 4:30 pm
Friday 8:00 am - 4:30 pm
The office is closed for lunch from 12:00 to 1:00 p.m. Saturday hours are 8:30 a.m. to 12:00 p.m. for emergencies. Closed major holidays.
Steven Dusseau, DO
Joseph P. Dusseau, MD
James Hoover, MD
Joshua M. Jones, MD
Austin J. Meek, MD
Neil Pandya, MD
Timothy E. Rowland, MD
Paul M. Saridakis, MD
Bailey Stolly, CNP
Catherine A. Waterfield, MD
Roger D. Wilt, MD