MyChart Frequently Asked Questions

Answers to frequently asked questions about MyChart for patients of COPC Physicians

About MyChart

MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With MyChart, you can:
  • Communicate with your doctor.
  • Pay copays and bills.
  • Manage appointments online.
  • Use eCheck-In.
  • Request prescription refills.
  • Access your health history.
  • Link to your family's health record.
  • View vaccine information and lab results.

For more information about MyChart, check out

No, MyChart is a free service for all patients.

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

You might receive email or text notifications that contain links to MyChart. These notifications allow you to login to MyChart securely using a link that expires after a short time. Keeping your MyChart account secure means keeping your phone number and email account secure. If you think that your phone number or email account may be compromised, you can change the phone number or email account on file on the "Personal Information" page in MyChart.

For further assistance, call our MyChart Patient Support Line at (614) 423-6916.

Enrollment Questions

There are several different methods of MyChart signup that might be used by different departments across your healthcare organization:
  • Clinic staff might sign you up directly while you're at the front desk or in the exam room.
  • You might receive a MyChart activation code on your After Visit Summary or on a billing statement.
  • You might receive a text message or email with an activation code when you come in for a visit.
  • You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.

If you don't have an activation code, you can request one on the sign-up page. You can also contact us at (614) 423-6916. After we verify your information, you will receive a new code.

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, call our MyChart Patient Support Line at (614) 423-6916.

Your Medical Record

With MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.

You will generally receive a response within 1-3 business days. Note that MyChart messages should not be used for urgent situations. Please call your provider's office if the situation requires immediate attention or dial 911 if it is an emergency.

On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.

To make a request to change your legal name, call our MyChart Patient Support Line at (614) 423-6916.

Your MyChart information comes directly from your electronic health record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic health record after each visit.

Medications, problem lists, allergies, and immunizations will NOT show in MyChart until the data is reconciled to the chart by a clinician.

  • Patient Information
  • Historical Encounter List
  • Lab Results
  • Anatomic Pathology
  • Imaging Results
  • Notes
  • Scanned Documents
  • Vitals
  • Colonoscopy Procedures
  • Problem Lists
  • Allergies
  • Medications
  • Vaccinations
  • Future Orders
  • Future Appointments
  • Guarantor Accounts
  • Referrals & Authorizations
  • Insurance Coverages

After October 1, 2023 your access to Healow will be changed to view-only so you will still have access to your data but you will not be able to message your care team or see new clinical data. Some of your clinical data will be converted and available in MyChart.

Billing Information

To pay bills for visits prior to October 1, 2023, pay your bill here:

To pay bills for visits after October 1, 2023 you can log into MyChart or pay as a guest. Guest link coming soon.

Release of Information

Yes. Through health information exchange initiatives such as Care Everywhere and MyChartCentral, you can link your COPC MyChart account to other MyChart accounts for a complete list of your health information and care team. Please note that not all MyChart health systems are using this feature and may vary. Contact your specific health system in question for details.

Yes. Click here to request a full record sent to your MyChart account. "Download My Record" section.

Yes. This is called Proxy access and it allows a person to log into his or her personal MyChart account and then view information regarding a family member.

MyChart for My Family

Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person's medical record.

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.

No, due to the legally sensitive nature of medical information, each person must have their own MyChart account.

Technical Questions

If you're having trouble logging in, click the "Forgot Username?" or "Forgot Password?" link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart Patient Support Line at (614) 423-6916 to request assistance.

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn't receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file. If this is the case, call our MyChart Patient Support Line at (614) 423-6916 for quick support.

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.

To have your account re-activated, call our MyChart Patient Support Line at (614) 423-6916.

If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:
  • Allergies
  • Care team
  • Health issues
  • Medications
  • Messages
  • Test results
  • Visits

To view this information, you must link your account. Check out our video tutorial on how to do this.

You can request that we deactivate your account by contacting the MyChart Patient Support Line at (614) 423-6916.

Call our MyChart Patient Support Line at (614) 423-6916.