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About Westerville Medical Associates
Welcome to Westerville Medical Associates
At Westerville Medical Associates, we are excited to have the opportunity to participate in the health care of each of our patients. As part of taking an active role in the health care of our patients, we value the importance of open communication with our patients and are happy to assist our patients with any questions that they may have.
We accept walk-in labs. If you would prefer to schedule an appointment to decrease your wait time, that is acceptable and you will be given priority, but it is not required.
We require a 24-hour notice for cancellations or you may be assessed a $100.00 no-show fee before your next visit.
How to Access Your Provider After Hours
Any non urgent matters including making appointments, prescription refills, or questions regarding paperwork will ONLY be addressed during business hours. If you have a true emergency day or night (such as a seizure or major trauma), call 911.
Billing and Insurance
Please be aware that if you do NOT have your insurance card and copay on the day of your visit, you will not be seen that day, but rather rescheduled for your visit
Prescription Policies and Information
Your doctor will advise you at each visit when to schedule your next routine follow up regarding your chronic medical conditions at which time further medication refills will be dispensed. In between appointments, please call our office or send a portal message for any refill requests.
Please allow 72 hours for prescription requests to be processed.
We do not accept refill requests from your local or mail order pharmacy. We ask that you call us when you are getting low on your supply of a particular medication.
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Westerville Medical Associates
625 Africa Road, Suite 360, Westerville, OH
Monday 8:00 am - 4:00 pm
Tuesday 8:00 am - 4:00 pm
Wednesday 8:30 am - 4:00 pm
Thursday 8:00 am - 4:00 pm
Friday 8:00 am - 12:00 pm
Monday, Tuesday, and Thursday 7:30 am - 3:45 pm
Wednesday 8:30 am - 3:45 pm
Friday 7:30 am - 11:45 am
Closed major holidays.
Please note: If your doctor has asked you to fast for your lab work, please do NOT eat anything after midnight and drink plenty of water. If you drink coffee, please do NOT add cream or sugar.
James R. Dorado, M.D.
Helen Kwong, D.O.
Leslie McChesney, APRN-CNP
Christina Prabhu, M.D.
Anindya Sen, M.D.