Westerville Medical Associates


We are excited to announce that Dr. Helen Kwong will be joining our practice this January!



8:00 am - 4:00 pm


8:00 am - 4:00 pm


8:30 am - 4:00 pm


8:00 am - 4:00 pm


8:00 am - 12:00 pm


Welcome to Westerville Medical Associates!

At Westerville Medical Associates, we are excited to have the opportunity to participate in the health care of each of our patients. As part of taking an active role in the health care of our patients, we value the importance of open communication with our patients and are happy to assist our patients with any questions that they may have.

Practice Overview

Appointments & Referrals

Lab Draws:

We accept walk-in labs. If you would prefer to schedule an appointment to decrease your wait time, that is acceptable and you will be given priority, but it is not required.

Cancellation Policy:

We require a 24-hour notice for cancellations or you may be assessed a $100.00 no-show fee before your next visit.

How to Access Your Provider After Hours:

Any non urgent matters including making appointments, prescription refills, or questions regarding paperwork will ONLY be addressed during business hours. If you have a true emergency day or night (such as a seizure or major trauma), call 911.

Billing and Insurance:

Please be aware that if you do NOT have your insurance card and copay on the day of your visit, you will not be seen that day, but rather rescheduled for your visit

Prescription Policies and Information

Your doctor will advise you at each visit when to schedule your next  routine follow up regarding your chronic medical conditions at which time further medication refills will be dispensed. In between appointments, please call our office or send a portal message for any refill requests.

Please allow 72 hours for prescription requests to be processed.

We do not accept refill requests from your local or mail order pharmacy.  We ask that you call us when you are getting low on your supply of a particular medication.

Staying Healthy At Work

With cold and flu season around the corner, it's important to do what you can to stay healthy this year. By thinking ahead and taking small precautions, you can significantly reduce your odds of becoming sick and spreading it to others. Because illnesses are commonly caught and spread in workplace environments, we have an article that can help you find ways to stay healthy at work.

SameDay Care Centers

Our SameDay Centers deliver excellent care that’s a cut above the typical Emergency Room and Urgent Care experience, at a significantly lower cost. By choosing one of our SameDay Centers, you can be seen after traditional hours or when your regular physician is unable to see you that same day.

After-Hours Support Center (614) 865-3125

If you are a COPC patient, the After-Hours Support Center is available to help you find the care you need. When you call our After-Hours Support Center, a Nurse Practitioner on staff will address your concerns and guide you in the right direction. Mondays - Fridays from 4:00 pm to 11:00 pm and weekends from 8:00 am to 5:00 pm, our nurses can help you schedule appointments with your COPC physician, refer you to a SameDay Center, and help you with prescription refills until you can reach your COPC physician’s office directly (limited to small quantities of your current medications only.)

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Westerville Medical Associates

625 Africa Road, Suite 360, Westerville, OH


(614) 818-9550


(614) 818-9556

Monday 8:00 am - 4:00 pm

Tuesday 8:00 am - 4:00 pm

Wednesday 8:30 am - 4:00 pm

Thursday 8:00 am - 4:00 pm

Friday 8:00 am - 12:00 pm

Other Hours

Lab Hours

Monday, Tuesday, and Thursday 7:30 am - 3:45 pm

Wednesday 8:30 am - 3:45 pm  

Friday 7:30 am - 11:45 am

Closed major holidays.

Please note:  If your doctor has asked you to fast for your lab work, please do NOT eat anything after midnight and drink plenty of water. If you drink coffee, please do NOT add cream or sugar. 


James R. Dorado, M.D.

Helen Kwong, D.O.

Christina Prabhu, M.D.

Anindya Sen, M.D.