Family Practice Center of Westerville

Westerville

Hours

Monday

7:00 am - 4:00 pm

Tuesday

7:00 am - 4:00 pm

Wednesday

7:00 am - 4:00 pm

Thursday

7:00 am - 4:00 pm

Friday

7:00 am - 4:00 pm

Saturday

CLOSED

Sunday

CLOSED

Overview

Welcome to Our Practice!

At Family Practice Center of Westerville, we are dedicated to providing the best health care possible while treating your entire family for all of their medical needs. Much of our dedicated staff have been with us many years and we look forward to watching your family grow!

Practice Overview



Appointments & Scheduling

Please call our office number (614) 882-2349, Select Option 1 to schedule, reschedule or cancel appointments. We ask for a 24-48 hour notice for canceled appointments. Our aim is to open otherwise scheduled appointments for our patients.  Your cooperation and consideration are appreciated. 

Referrals/Precerts/Prior Authorizations

Our new electronic health record allows us to make and track your referrals & testing daily. Our outside scheduling department will contact you within 1 - 2 days after your appointment.  We have dedicated staff to handle pre-cert & prior authorizations as quickly and efficiently as possible.

Prescription Policies and Information

Prescriptions and refills will be handled at scheduled office visits and enough medicine will be prescribed to last at least until the patient’s next appointment. Since we expect to fill prescriptions at the office visit, running out may be a signal that it is time to call our office to schedule an appointment. We request patients be seen for routine medication refills. If your prescription insurance plan requires a prior authorization for a medication, you will be responsible for obtaining a Prior Authorization Form from your insurance company for your physician to complete.  While our office staff and physicians do their best to help patients obtain their maximum prescription benefits, insurance plans, including drug coverage plans, are a contract between the patient and the patient's insurance company. 

If you need to change pharmacies or change your prescription to mail order, the law in the State of Ohio permits non-expired prescriptions to be transferred to the new pharmacy without charge or interruption. In the case of most mail order pharmacies, they disregard this provision and require prescriptions to be re-written. In the event that this is preferred by the patient BEFORE their next routine visit, the patient needs to call the office to see if it can be done or if they need to schedule an office visit. Lost prescriptions for controlled medications (such as pain medications, sleeping aides, etc.) will not be replaced.

We discourage the practice of calling in prescriptions as it does not allow the patient or the doctor to re-evaluate the appropriateness of the prescription, and follow the condition for which the medication has been prescribed. We do not accept calls or faxes from pharmacies to refill medications. When pharmacies call us, we request that they contact the patient directly. 

Please allow 24-48 hours to process a request for medications.  We require the name of the medication, the dosage, pharmacy name & phone number. Most prescriptions are now sent electronically directly to the pharmacy. There are still a few that require you to pick up and sign for a written prescription.

Staying Healthy At Work

With cold and flu season around the corner, it's important to do what you can to stay healthy this year. By thinking ahead and taking small precautions, you can significantly reduce your odds of becoming sick and spreading it to others. Because illnesses are commonly caught and spread in workplace environments, we have an article that can help you find ways to stay healthy at work.

SameDay Care Centers

Our SameDay Centers deliver excellent care that’s a cut above the typical Emergency Room and Urgent Care experience, at a significantly lower cost. By choosing one of our SameDay Centers, you can be seen after traditional hours or when your regular physician is unable to see you that same day.

After-Hours Support Center (614) 865-3125

If you are a COPC patient, the After-Hours Support Center is available to help you find the care you need. When you call our After-Hours Support Center, a Nurse Practitioner on staff will address your concerns and guide you in the right direction. Mondays - Fridays from 4:00 pm to 11:00 pm and weekends from 8:00 am to 5:00 pm, our nurses can help you schedule appointments with your COPC physician, refer you to a SameDay Center, and help you with prescription refills until you can reach your COPC physician’s office directly (limited to small quantities of your current medications only.)

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Family Practice Center of Westerville

625 Africa Road, Suite 220, Westerville, OH

Phone

(614) 882-2349

Fax

(614) 882-9005


Monday 7:00 am - 4:00 pm

Tuesday 7:00 am - 4:00 pm

Wednesday 7:00 am - 4:00 pm

Thursday 7:00 am - 4:00 pm

Friday 7:00 am - 4:00 pm

Saturday CLOSED

Sunday CLOSED

Other Hours

Closed major holidays. Occasionally, we may need to alter these hours. We have a 24-hour answering service that contacts us immediately thru our pagers. The physician on call will return your call. If after one half hour you have not heard from us, please call back.


Occasionally, we may need to alter these hours.

Our physicians are available for emergency questions and concerns 24-hours a day/7 days a week through our answering 

service.  In the event of an emergency call 614-882-2349 or 911.


Providers

Adam Q. Buechel, D.O.

Ann H. Calland, D.O.

Charlene Crisp, M.D.

Miriam L Garcellano, D.O.