Appointments & Scheduling
Please call our office number (614) 882-2349, Select Option 1 to schedule, reschedule or cancel appointments. We ask for a 24-48 hour notice for canceled appointments. Our aim is to open otherwise scheduled appointments for our patients. Your cooperation and consideration are appreciated.
Our new electronic health record allows us to make and track your referrals & testing daily. Our outside scheduling department will contact you within 1 - 2 days after your appointment. We have dedicated staff to handle pre-cert & prior authorizations as quickly and efficiently as possible.
Prescriptions and refills will be handled at scheduled office visits and enough medicine will be prescribed to last at least until the patient’s next appointment. Since we expect to fill prescriptions at the office visit, running out may be a signal that it is time to call our office to schedule an appointment. We request patients be seen for routine medication refills. If your prescription insurance plan requires a prior authorization for a medication, you will be responsible for obtaining a Prior Authorization Form from your insurance company for your physician to complete. While our office staff and physicians do their best to help patients obtain their maximum prescription benefits, insurance plans, including drug coverage plans, are a contract between the patient and the patient's insurance company.
If you need to change pharmacies or change your prescription to mail order, the law in the State of Ohio permits non-expired prescriptions to be transferred to the new pharmacy without charge or interruption. In the case of most mail order pharmacies, they disregard this provision and require prescriptions to be re-written. In the event that this is preferred by the patient BEFORE their next routine visit, the patient needs to call the office to see if it can be done or if they need to schedule an office visit. Lost prescriptions for controlled medications (such as pain medications, sleeping aides, etc.) will not be replaced.
We discourage the practice of calling in prescriptions as it does not allow the patient or the doctor to re-evaluate the appropriateness of the prescription, and follow the condition for which the medication has been prescribed. We do not accept calls or faxes from pharmacies to refill medications. When pharmacies call us, we request that they contact the patient directly.
Please allow 24-48 hours to process a request for medications. We require the name of the medication, the dosage, pharmacy name & phone number. Most prescriptions are now sent electronically directly to the pharmacy. There are still a few that require you to pick up and sign for a written prescription.
625 Africa Road, Suite 220, Westerville, OH
Monday 7:00 am - 4:00 pm
Tuesday 7:00 am - 4:00 pm
Wednesday 7:00 am - 4:00 pm
Thursday 7:00 am - 4:00 pm
Friday 7:00 am - 4:00 pm
Closed major holidays. Occasionally, we may need to alter these hours. We have a 24-hour answering service that contacts us immediately thru our pagers. The physician on call will return your call. If after one half hour you have not heard from us, please call back.
Occasionally, we may need to alter these hours.
Our physicians are available for emergency questions and concerns 24-hours a day/7 days a week through our answering
service. In the event of an emergency call 614-882-2349 or 911.
Adam Q. Buechel, D.O.
Ann H. Calland, D.O.
Charlene Crisp, M.D.
Miriam L Garcellano, D.O.
Cathleen L Murphy D.O.