Welcome to our practice and to our website! We appreciate the opportunity to provide high quality pediatric care for your children.
We believe that children are a most precious gift. It is our promise to dedicate ourselves to your children's physical and emotional well-being.
Helpful tips to assure you receive the services you deserve!
Please bring in your current insurance information, a photo ID and Copays to each visit.
IN A HURRY?
Ask for appointments during the 2:00 p.m. hour when schedules are lighter, or first appointment of the morning/afternoon.
SPORTS / BACK TO SCHOOL FORMS
Bring completed physical exam forms during exams or request 1-2 months before needed to avoid student exclusion. Keep copies for multiple uses.
Make sure to get copies for your child's vaccine record after their 2, 5, 12 & 18 year visits. Keep copies at home in an accessible secure place as these are often needed even as an adult.
SAME DAY APPOINTMENT
Phones open at 7:45 - 8:00 am, call early for best available times.
NEED AN EVENING APPOINTMENT?
Schedule appointments 3 - 4 months in advance as evening hours book up quickly (remember after hours fee apply).
PHYSICAL / WELL CHILD EXAMS
Book at least 2 - 3 months in advance. Your child should be scheduled at 1,2,4,6,9,12,15,18 & 24 months and annually 3-18 years of age.
AVOID NO-SHOW FEES
Call at least 24 hours before appointment time for reschedules and cancelations during office hours 8:00 A.M. - 4:30 P.M. Monday - Friday.
PRESCRIPTION REFILL VOICEMAIL
Requests will be completed by 24 business hours. Annual Physical Exams and Timely Medication Checks are necessary for refills to be completed. This voice mail box is accessible 24/7 at 614-882-3540.
If your insurance requires a referral from your Primary Care Physician to see a specialist, be sure to let us know well in advance to avoid being rescheduled and for maximum coverage by your insurance.
URGENT CARE / HOSPITAL VISIT
Talk to one of our physicians on call after office hours. They may very well save you a costly and inconvenient trip to the hospital or confirm the need for immediate medical care.
FLU CLINIC INFO
Avoid calling the office and watch our web site for date postings. This helps keep our phone lines open to care for your ill child.
Prescriptions and refills will be handled at scheduled office visits and enough medicine will be prescribed to last at least until the patient’s next appointment. Since we expect to fill prescriptions at the office visit, running out may be a signal that it is time to call our office to schedule an appointment. We request patients be seen annually for routine medication refills. If your prescription insurance plan requires a prior authorization for a medication, you will be responsible for obtaining a Prior Authorization Form from your insurance company for your physician to complete. While our office staff and physicians do their best to help patients obtain their maximum prescription benefits, insurance plans, including drug coverage plans, are a contract between the patient and the patient's insurance company.
If you need to change pharmacies or change your prescription to mail order, the law in the State of Ohio permits non-expired prescriptions to be transferred to the new pharmacy without charge or interruption. In the case of most mail order pharmacies, they disregard this provision and require prescriptions to be re-written. In the event that this is preferred by the patient BEFORE their next routine visit, the patient has a couple of choices: 1) make an appointment to see the doctor for repeat refills, 2) wait for their next regular visit to change pharmacies, or 3) pay a fee for the patient's physician to review their medical records and re-write the prescription - which will then need to be picked up at the office. Lost prescriptions for controlled medications (such as pain medications, sleeping aides, etc.) will not be replaced.
We discourage the practice of calling in prescriptions as it does not allow the patient or the doctor to re-evaluate the appropriateness of the prescription, and follow the condition for which the medication has been prescribed. We do not accept calls from pharmacies to refill medications. When pharmacies call us, we request contact directly with the patient.
801 Eastwind Drive, Westerville, OH
Monday 8:00 am - 4:30 pm
Tuesday 8:00 am - 4:30 pm
Wednesday 8:00 am - 4:30 pm
Thursday 8:00 am - 4:30 pm
Friday 8:00 am - 4:00 pm
Saturday CLOSED June-August. 8:00 am (For Emergency Care) other months
EVENING HOURS after 4:30 Most Mon-Thurs
After Hours – call us first if you think an Urgent Care or Emergency Room Visit is needed. Your doctors are on call.
Praveena V. Dhawale, M.D.
Brad E. Fuller, M.D.
Raju R. Gaglani, M.D.
Larry M. Shepherd, M.D.
Ellen Tamburello, M.D.