Virtual Care

A Modern Way to Visit with Your Provider


E-Visits

Video Visits

Get medical care online with E-Visits

E-Visits provide a secure way to get medical advice from your COPC primary care provider, without leaving home, work or vacation. All you need is a smartphone or computer and an internet connection. Simply sign in to your COPC MyChart account and complete a diagnostic questionnaire.

Sign in to MyChart

How to complete an E-Visit

  • Sign in to your COPC MyChart account and select E-Visit. If you are accessing MyChart from a computer, you will first need to click Schedule an appointment.
  • Complete a questionnaire about your symptoms, and submit it to your COPC primary care physician.
  • Your primary care physician will review your request and get back to you by the next business day with advice, treatment recommendations or a request to see you in person.

Conditions we can treat remotely

E-Visits are not meant to replace in-person visits with your primary care provider, especially for serious medical conditions. Consider an E-Visit when you have medical conditions that are not urgent, such as:

  • Back pain
  • Cough
  • Eye redness
  • Indegestion and heartburn
  • Urinary problems
  • Cold and sinus problems
  • Diarrhea
  • Headache
  • Fatigue
  • Vaginal discharge or irritation
  • COVID-19 screening

MyChart Video Visits

Beginning October 1, 2023, to connect to a Video Visit you will need to be logged into your MyChart account. For questions please see the MyChart FAQ page.

Access Our Providers Securely at your Convenience

Using Video Visits to Connect with Your COPC Provider

Introducing The COPC Video Visits. It's never been easier to access top-of-the-line care from our COPC providers using a secure and HIPAA compliant, web-based video conferencing tool. COPC Video Visits provide an innovative and efficient way to attend appointments in most specialty areas with our providers, from the privacy and comfort of your home, office, or any remote location.

Benefits of Video Visits:

  • New patient or follow-up visits from wherever you are.
  • 15-minute appointments, with less waiting.
  • Set up an online virtual appointment for yourself or your dependents.
  • Get a personalized treatment plan.
  • Medication delivery options or pick-ups at your preferred pharmacy.
  • No travel or parking.

Preparing For Your Video Visit

Tools You'll Need

  • MyChart Account (If you do not have a MyChart account, please contact your doctor's office or sign-up online)
  • Smartphone, Tablet or Laptop with a Webcam
  • Internet access with a strong wifi signal
  • Speakers or Headphones


  • Once your visit has been scheduled, download the MyChart application - visit the app store on the device you plan to use for your video visit (Apple App Store or Google Play for Android).
  • Get started 15 minutes before your appointment.
    • Log in to your MyChart account - Click on 'Appointments' and select your video visit appointment.
    • Complete eCheck-In - This must be completed before you are allowed access into your video visit.
    • Prep for your appointment - Find a quiet, well-lit room using headphones or your speakers
  • Start your video appointment
    1. When you're ready, click on your video appointment and click "Begin Visit"
    2. You may have to wait in the virtual waiting room until your provider joins the video

  • Get started 15 minutes before your appointment.
    • Log in to your MyChart account - Click on 'Appointments' and select your video visit appointment.
    • Complete eCheck-In - This must be completed before you are allowed access into your video visit.
    • Prep for your appointment - Find a quiet, well-lit room using headphones or your speakers
  • Start your video appointment
    1. When you're ready, click on your video appointment and click "Begin Visit"
    2. You may have to wait in the virtual waiting room until your provider joins the video

Helpful Tips

  • Log in at least 15 minutes before your appointment time to complete check-in steps (e.g. e-sign documents, review clinical information, answer questionnaires, etc.)
  • Make sure your device is plugged in or has enough charge to conduct the entire appointment
  • Conduct your appointment in a well-lit room so your provider can see you
  • Use headphones if you need privacy or are hearing impaired
  • Write down any questions for your provider before the visit

Frequently Asked Questions (FAQs)

What should I expect from a video visit?

A video visit is similar to an in-office visit with a provider but on a secure, online application called MyChart.


Does Insurance cover video visits?

Virtual health visits are covered by Medicare and most insurances. Please check your virtual health benefits with your insurance provider. Please note: depending on your insurance benefits, specialists appointments may require a referral, please check with your insurance provider first.


Where can I find more information about MyChart?

Please visit our MyChart and MyChart FAQ pages for more information.